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Full Life Cycle Services (FLCS)
FLCS for EUC offers end-to-end management of organization’s user devices, from procurement, deployment, support, retire and refresh through a single and automated delivery model.
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Comprehensive solutions, customised precision
At CTC, we go beyond managed services – we deliver best total solutions.
Our FLCS framework covers critical areas such as data security, backend support, enterprise asset management, SOE, and 24×7 support. Additionally, our service delivery model (SDEP) covers our daily service review, service restoration team, change management, notification and escalation, and root cause analysis.
CTC’s framework and SDEP combines globally standardised processes, aligned with ITIL best practices and incorporating client-specific needs for a truly customised approach. Our team is passionate about building ingenious and purposeful solutions through responsive partnerships. We understand that experience is invaluable, which is why our seasoned professionals leverage their vast implementation experience to deliver the most effective and economical solutions for your unique challenges, whether utilising emerging or existing technologies.
Additionally, our client-focused approach prioritises understanding your unique needs and goals. CTC’s reputation for performance, flexibility, and strong client relationships is built on a foundation of integrity. We deploy experienced professionals with deep knowledge of your industry to deliver results-driven solutions that directly impact your business.
Our team excels at tackling large, complex problems and strategically aligning IT use with business outcomes, all while maintaining operational efficiency through our continuous investments in technologies and methods.
The FLCS Process
The planning phase
Equipment procurement
The deployment process
Maintenance
Technology refresh
- To ensure a smooth and successful implementation, we follow a comprehensive approach that includes thorough planning and design before deployment.We provide joint co-testing units configured specifically for your needs through loaner models, allowing you to test and confirm their suitability before final deployment. Additionally, we create a scheduling refresh plan to maintain optimal performance over time.
- Our streamlined procurement system simplifies equipment acquisition at every stage. With a few clicks, users can procure pre-approved models. For customised requests, an automated or dynamic approval workflow leverages a predefined approval matrix for efficient processing.Additionally, our 24/7 ePortal service provides constant access. The system also automatically generates audit trails and maintains pre-approved transaction history for each approval level, eliminating the use of paper and fostering a "Go Green" approach.
- Following equipment procurement, our comprehensive deployment process ensures a smooth transition. This includes pre-deployment tasks like system out-of-the-box (SOE) imaging and post-configuration for optimal performance. We also handle asset tagging with RFID for easy identification and tracking.Next, our team schedules on-site deployment, along with data transfer for a seamless experience. To ensure user familiarity with your new equipment, we facilitate user testing through eUAT (electronic User Acceptance Testing) and eLOU (electronic Limited Operational Use) acknowledgments. Finally, we ensure the success of the transition by providing you with comprehensive support for seven days, following equipment acceptance.
- Our commitment to your success extends beyond initial deployment. We offer a comprehensive suite of support services, including:
- Break-fix support services based on service level agreements (SLAs) for prompt and reliable issue resolution.
- Regular preventive maintenance to proactively identify and address potential problems, ensuring your devices operate efficiently.
- Participation in emergency exercises to maintain preparedness and minimise downtime during unexpected situations.
- Yearly wall-to-wall inventory checks to ensure accurate asset tracking and management.
- Ongoing service level management and review to continuously optimise the effectiveness of our support services.
- Participation in bi-weekly OPS and EUC meetings for collaborative communication and proactive planning. This holistic approach ensures your equipment operates optimally and minimises disruptions to your business.
- Our proactive approach to equipment refresh ensures the process is smooth, efficient, and hassle-free. We begin by identifying equipment nearing their end-of-life cycle and schedule replacements based on agreed-upon timelines.Our team seamlessly handles the deployment of new equipment, while retiring and securely disposing of old models in accordance with established refresh life cycles. Throughout the process, we provide daily progress updates to keep you informed, every step of the way.
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