Provide trusted IT services
Provides safe and secure service
The CTC Group positions information management as the most important management issue and has established a specialized organization within the company to strengthen the information management system by obtaining various certifications and security measures.
We are also working to improve customer satisfaction by enhancing the quality of the IT systems and services we provide to our customers.
The results of fiscal 2019 are as follows.
| The CTC Group’s materiality | Specific goals and key indicators (KPI) | results | Coverage |
|---|---|---|---|
| Ensure rigorous information security | Number of serious accidents (Goal 0) | 0 | CTC Group in Japan |
| Ratio of training participants (Goal 100%) | 100% | CTC Group in Japan | |
| Improving quality | Number of serious system failures (Goal 10% decrease YoY) | 10% increase (YoY) | CTC stand alone |
| Customer evaluation of system quality (Goal 85%) | 89% | CTC stand alone | |
| Compliance | Number of serious compliance violations (Goal 0) | 0 | CTC Group in Japan |
| Ratio of training participants (Goal 100%) | 100% | CTC Group in Japan |