Our Quality Assurance

CTC Global Singapore officially received the Outsourced Service Provider’s Audit Report (OSPAR) attestation and validation from the Association of Banks in Singapore (ABS).

This attainment endorsed CTC Global Singapore’s credibility as an outsourced service provider to demonstrate the capability to meet the requirements of banks according to the MAS Regulations on Outsourcing and Technology Risk Management.

CTC Global Singapore assures that as an OSPAR-certified organization, we maintain the same level of governance, rigour and consistency as the financial institutions.

View the Attestation Letter.
Read more about OSPAR.
Understand the control audit process.

At CTC Global Singapore, we strive to continually upgrade our people, technology and processes to comply with updated regulations and provide you with world-class, integrated IT solutions.

Bizsafe Level 4
We are committed to the safety of our employees and workplace, and are proud to be a bizSAFE Level 4 certified business. With this certification, we are eligible to enter into tenders and contracts with bizSAFE Partners and government sector companies.
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ISO 9001:2015 Quality Management System (QMS)
The ISO 9001:2008 certification is an international standard related to quality management systems (QMS), and ensures that our organisation has met (or exceeded) stringent criteria in the areas of customer focus, leadership, people, processes, systems, continual improvement, fact based decision-making and creating mutually beneficial supplier relationships.
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ISO 14001 : 2015 Environmental Management Systems
ISO 14001 is an internationally agreed standard that sets out the requirements for an environmental management system. It helps organizations improve their environmental performance through more efficient use of resources and reduction of waste, gaining a competitive advantage and the trust of stakeholders.
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ISO/IEC 20000-1:2019 Information Technology Service Management System (ITSM)
CTC Global Singapore is ISO 20000 certified. ISO 20000 is a service management standard that requires organisations to continually plan, establish, implement, operate, monitor, review, maintain and improve service management systems. This certification highlights our unrelenting commitment to providing our clients with excellent service – as we continue improving service standards through consistent, systematic, and effective efforts.
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ISO/IEC 27001:2022 Information Security Management System
This ISO certification recognises that CTC Global Singapore meets (or exceeds) the industry’s leading standards for information security management systems – and continues to examine/handle any potential information security risks, threats and vulnerabilities on an ongoing basis. The adoption of the ISO 27001 standard demonstrates CTC Global Singapore’s commitment to protect critical and sensitive information, as well as to gain and maintain the confidence of our stakeholders, partners and customers.
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CSA Cybersecurity Certification - Cyber Trustmark (Performer)
Offered exclusively to organizations like ours with extensive digitalized business operations, the Cyber Trust Mark (Performer Tier) establishes CTC Global Singapore as a trusted partner with robust and resilient cybersecurity practices. In addition to acquiring and maintaining the ISO/IEC 27001 certification since 2015, our continuous investment in vital resources and expertise to manage our IT infrastructure accelerated our process of attaining this accreditation. CTC Global Singapore remains indefinitely committed to upholding the highest standards of cybersecurity as we continue to build and enhance our digital operations, ensuring the complete security of our clients' information assets.
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We at CTC will endeavor to fulfill our corporate social responsibility in accordance with the “CTC Group philosophy,” and always conduct ourselves with a strong sense of ethics and responsibility based on an understanding of the code set forth below.

1. Full Commitment to Compliance
   We will comply with all domestic and foreign laws and regulations, and conduct ourselves sensibly and sincerely while observing common and good sense of society and internal company rules.
2. Offering of Services and Products Useful to the World
   We will investigate, find and offer cutting-edge IT services and products from all over the world, and make wide-ranging contributions to the development of society by furthering the computerization of socio-economic systems.
3. Fair Trade and Prevention of Corruption
   We will run our business in a way that is fair, transparent, committing to free competition and strive ceaselessly to prevent corruption while maintaining sound and appropriate relationships with the government and political bodies and with customers.
4. Strict Management of Information
   We will place customer information, personal information, and other information under strict control, and handle this information with the utmost care to ensure that it is protected.
5. Creation of a Work Environment with Respect for Human Rights
   We will push ahead with work style reforms and create a work environment where all employees find purpose in their work. At the same time, we will respect human rights, human dignity, individuality, and diversity, never tolerate any form of harassment, and foster a free and attractive corporate culture that enables employees to express their creativity.
6. Considerations for a Sustainable Environment
   In our daily business activities, we will positively strive to promote transactions that give consideration to reducing the consumption of energy and resources, cutting waste emissions, and addressing environmental issues in an effort to achieve harmony with the global environment.
7. Contribution to Society
   We will recognize that we are a corporate citizen and proactively engage in activities that contribute to society.
8. Standing against Antisocial Forces and Organizations
   We will take a resolute stand against and reject any connection with antisocial forces and organizations that threaten social order or safety and sound corporate conduct, regardless of whether they are individuals or groups.
9. Reporting and Preventing the Recurrence of Violations
   In the event we discover any acts that violate compliance or carelessly commit such acts on our own, we will swiftly report these acts to our immediate supervisors or to the helpline, and work to prevent their recurrence.
10. Taking the Initiative and Setting Good Examples
    Executives and managers will take the initiative and set good examples of how to put this code into practice, and promote their subordinates’ thorough awareness of this code. Should any violation occur, they will work to investigate the causes and resolve issues, and implement the best possible measures to prevent their recurrence.

For adherence to "Fair Trade and Prevention of Corruption" which is already stated in the "CTC Group Code of Conduct", and considering the recent globalization of business and trends in domestic and overseas laws and regulations, we hereby clearly announce this Policy. Therefore, we, together with our business partners, will comply with all applicable laws and regulations of the countries and regions in which the CTC Group carries out its business, and will continue to do our utmost to promote fair trade and prevent corruption.

1. Prohibition of acts that impede fair competition
We will promote fair trade, and never engage in any conduct that impedes fair competition, such as coordinating orders or adjusting the price of services or products, etc. with competitors, whether in Japan or overseas.

2. Prohibition of bribery
For the purpose of preventing corruption, we will not provide, propose or promise any entertainment, gifts, or other facilities to public officials or persons in equivalent positions, or other business partners for the purpose of obtaining illegal benefits, whether in Japan or overseas. In addition, we will not cause our business partners to conduct such bribery.

3. Establishment and Operation of Systems
We will appropriately develop and operate a system of personnel, organization, and internal rules, necessary for ensuring the observance of the preceding two clauses, by understanding the risks of each CTC Group company.

4. Monitoring and Revision
We will monitor the system of personnel, organization, and internal rules in the preceding clause on a regular basis, including whether it is appropriately established and operated, and whether its function is effective. In addition, we will review and improve the system as necessary, in light of the status of risks or the revisions of laws and regulations.

5. Full Dissemination
We will implement this policy and ensure that this policy and the related efforts of each CTC Group company are continuously disseminated.

First edition: September 1, 2020 | Revised: October 1, 2024
Tatsushi Shingu
President and CEO
ITOCHU Techno Solutions Corporation