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Management and Monitoring
A robust monitoring solution is essential for ensuring your organisation’s IT equipment and digital services are functioning correctly, and helps to detect and resolve issues related to system performance, security, and availability.
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Empowering IT operations with complete visibility
Scope and complexity of monitoring
Modern systems are distributed and intricate, making monitoring a complex task. It involves collecting, processing, aggregating, and displaying real-time quantitative data about the system across various areas, including infrastructure, network, applications, and security.
Diving deeper, the subsets of monitoring include:
Infrastructure monitoring: Real-time tracking of servers, network devices, databases, and applications to ensure seamless operation
Network monitoring: Monitoring network health, traffic, and connectivity
Application performance monitoring (APM): Analysing application behaviour, response times, and the user experience to ensure optimal performance
Security monitoring (SIEM): Detecting security threats and anomalies to safeguard your IT environment
Benefits
Improved reliability and problem resolution
Predictive issue resolution
Minimised user impact
Automation
- Monitoring ensures reliability, early issue detection, and proactive problem resolution.
- ITOM systems collect and interpret data across the IT infrastructure, helping to predict and prevent potential issues before they impact operations.
- Efficient ITOM practices minimises disruptions for end-users, ensuring smoother experiences and operations.
- ITOM and IT Asset Management (ITAM) solution automate resolutions and improve efficiencies.
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Complementary services for optimising your results with our solutions.
Implementation and deployment
- Our services include deploying, configuring, and implementing enterprise observability and monitoring platforms, as well as ITOM/ITAM solutions.
Customisation and integration
- Our customised dashboards, alerts, and reports are designed to meet your organisation’s requirements – so you receive the insights you need most.
Health checks and assessments
- Our team can assist to conduct comprehensive health checks on your existing monitoring environment and ITOM processes – identifying gaps, bottlenecks, and areas for improvement.
Capacity planning and optimisation
- Analyse historical data to predict future resource needs.
Event management and automation
- Design and implement automation workflows to handle routine tasks, significantly reducing manual effort and increasing operational efficiency.
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